Terms & Conditions

Services are provided by Ashutosh Banerjee, an independent consultant operating from India, referred to below as "we" or "us". You, the business or individual engaging these services, are referred to as "the client". Contact: hey@ashutoshbanerjee.com, 99709 51635.

• Meta Ads management: campaign strategy, account structure, audience and creative setup, launch, optimisation and reporting across Facebook and Instagram.
• WhatsApp automation: message flows, qualification and follow-up sequences, booking links and integration with your existing tools.
• Advertising on other platforms where agreed in writing, including Google, YouTube, LinkedIn, TikTok and Snapchat.
• Consulting, audits and strategy calls, delivered by video or phone.
• Access to software tools we operate, including the Content Studio application, where that is part of your engagement.

The exact scope, deliverables, timeline and fee for your engagement are set out in the proposal or invoice you accept. That document takes precedence over general descriptions on this website.

• Fees are quoted in the currency stated on your invoice and are payable in advance of the period or deliverable they cover, unless the invoice says otherwise.
• Payments are collected through Razorpay and other listed payment methods. Card and banking details are handled by the payment gateway and never stored by us.
• Advertising budget paid to Meta, Google or any other platform is separate from our fee and is billed by that platform directly to your account unless agreed otherwise in writing.
• Applicable taxes, including GST where relevant, are charged in addition to the quoted fee.
• Work may be paused if an invoice remains unpaid beyond its due date, after notice by email.

Cancellation and refund terms, including the 7 day window to raise a refund request, are set out in full in the Cancellation and Refund Policy, which forms part of these terms.

• Timely access to the advertising accounts, business pages, WhatsApp number, website and analytics needed to do the work.
• Accurate information about your offer, pricing, service area and any regulatory restrictions on how it can be advertised.
• A responsible person available to answer leads and enquiries the campaigns generate.
• Feedback and approvals within a reasonable time, since delays move delivery dates.

You confirm that you own or are authorised to use the brand names, images, testimonials, claims and client results you supply for use in campaigns.

We do not run campaigns for, and reserve the right to decline or stop work on, anything unlawful, misleading, or prohibited by the advertising platforms, including but not limited to fraudulent financial schemes, unapproved medical or health claims, adult content, illegal products and deceptive offers. You agree not to use our software tools, WhatsApp automations or messaging systems to send unsolicited bulk messages or to breach the rules of any platform or messaging provider.

Advertising results depend on your offer, market, pricing, follow-up speed and factors set by the platforms themselves. Past client results shown on this website describe what happened on those accounts and are not a promise of the same outcome for you. No specific revenue, lead volume, cost per lead or return on ad spend is guaranteed. Platform account approvals, ad rejections, policy changes and outages sit with the platform and are outside our control, though we will work to resolve them.

On full payment, the campaign assets, ad copy, creatives and automation flows built specifically for you may be used by you without restriction for your own business. Our underlying methods, templates, frameworks, internal documentation and software, including the Content Studio application, remain our property and are licensed to you only for the duration of your engagement. Anonymised performance figures may be used as a case study; on request your name will be withheld.

Each side agrees to keep the other's non-public business information confidential and to use it only for the purpose of the engagement. This continues after the engagement ends.

• Access is granted to the named account holder. Do not share credentials or resell access.
• Do not attempt to reverse engineer, copy, disrupt or overload the application, or access data belonging to other users.
• Connected social accounts can be disconnected at any time within the application.
• Features may be added, changed or withdrawn as the product develops; material changes affecting a paid plan are notified by email.
• The application is provided on an as available basis. Reasonable uptime is targeted but continuous availability is not guaranteed.

To the fullest extent permitted by law, our total liability arising out of or connected to your engagement is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, advertising spend paid to a platform, or loss caused by a platform suspending or restricting your account. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

Either side may end an ongoing engagement with 15 days written notice by email. Fees for work already performed remain payable, and prepaid amounts covering work not yet performed are refunded in line with the Cancellation and Refund Policy. Access to our software tools ends when the engagement ends. Work may be terminated immediately for non-payment, abusive conduct or a breach of the acceptable use section above.

How personal data is handled is described in the Privacy Policy, which forms part of these terms. Where we process personal data belonging to your customers as part of delivering a campaign or automation, we do so only on your instructions and for that purpose.

These terms may be updated, with the new version posted on this page and a fresh date at the top. Changes do not alter an engagement already agreed unless both sides agree in writing.

These terms are governed by the laws of India, and the courts at Pune, Maharashtra have jurisdiction. Before any formal step, both sides agree to attempt to resolve the matter directly by email or a call.

Ashutosh Banerjee, India. Email hey@ashutoshbanerjee.com. Phone 99709 51635.