Cancellation & Refund Policy

You have 7 calendar days from the date of payment to request a cancellation or refund. Requests are made by email to hey@ashutoshbanerjee.com with the payment date, the amount and the service purchased. Requests received inside this window are processed under the rules below. After 7 days, a payment covering work already delivered or in progress is not refundable, although any unused prepaid period can still be cancelled going forward.

• Work not yet started: a full refund of the amount paid.
• Work started but not delivered: a refund of the amount paid, less the time and third-party costs already spent, which is itemised for you before the refund is processed.
• Work already delivered and accepted, for example a completed audit, a launched campaign or a live automation: not refundable, since the deliverable cannot be returned.
• Monthly retainers: cancel at any time. The current month is not refunded once work on it has begun, and no further payments are taken.
• Advertising budget paid directly to Meta, Google or another platform is held by that platform and is refundable only under that platform's own rules, not ours.

A booked call can be rescheduled or cancelled free of charge up to 12 hours before the start time. Paid consultations cancelled with less than 12 hours notice, or missed without notice, are not refunded, though one reschedule is usually offered as a courtesy. If a call is cancelled from our side, it is rescheduled at your convenience or refunded in full, your choice.

Subscriptions can be cancelled at any time and access continues to the end of the paid period. A first subscription payment can be refunded in full if the request arrives within 7 days of payment and the service has not been substantially used. Renewal payments are not refunded once the new period has started, so cancel before the renewal date to avoid it.

• Email hey@ashutoshbanerjee.com with the subject line 'Refund request'.
• Include your name, business name, the payment date, the amount, the payment reference and the service purchased.
• Tell us briefly what went wrong, so it can be fixed where possible.
• You will get an acknowledgement within 1 business day and a decision within 3 business days.

Approved refunds are initiated within 3 business days of approval and are sent back through the original payment method via Razorpay. Once initiated, the amount typically reaches your card, bank account or wallet within 5 to 7 business days, depending on your bank. Refunds cannot be paid to a different account or method from the one used for payment. No cancellation or processing fee is charged on a refund from our side; any charge deducted by your bank or the payment gateway is outside our control.

If something looks wrong on your statement, contact us first; almost everything is resolved faster by email than through a bank dispute. If a chargeback is raised, transaction records, communication and deliverables are shared with the payment provider as evidence, and work is paused until the dispute closes.

Where an engagement cannot proceed because the required account access, information or approvals are not provided within 30 days of payment, work is treated as delivered up to the point reached and the remaining balance is held as credit for 6 months rather than refunded, unless the 7 day window still applies.

This policy may be updated, with the new version posted on this page and a fresh date at the top. The version in force on the date of your payment is the one that applies to that payment.

Ashutosh Banerjee, India. Refunds and cancellations: hey@ashutoshbanerjee.com. Phone 99709 51635, Monday to Friday, 10:00 to 18:00 IST.